secure f TOMPRO LOGO BOLD mar17 r

DELIVERY & RETURNS

HOME        TERMS & CONDITIONS        DELIVERY & RETURNS     CONTACT

Shipping Charges/ Options, Destinations & Terms:

 

UK  

Any Quantity/ Any order Value

1st Class Postage Signed For - £3.99

 

Delivery time is usually 1 to 3 working days.

Please allow up to 5 working days for delivery

 

Standard Postage - £2.99

 

Delivery time usually 3 to 5 working days

Please allow up to 7 working days for delivery

 

FOR GUARANTEED NEXT DAY DELIVERY

 

(Not including Saturday, Sunday, Monday or National Bank Holidays) UK Only, place orders before 11am.

All orders placed after 11am on a Friday will be guaranteed delivery before 1pm on the following Tuesday - excluding National/Bank holidays.

1 item - £6.99

2 items - £8.99

3 - 4 items - £11.99

Please ask shipping charges for more than 3 items

 

 

These delivery times may vary to more remote destinations ( eg Scottish Highlands and Channel Islands).

 

 

Europe Signed For (Overseas)

 

1 item - £6.99

2 item - £9.99

3 item - £11.99

Please ask shipping charges for more than 3 items

 

Delivery time usually 5 to 7 working days

Please allow up to 10 working days for delivery

 

Rest of World Signed For (Overseas)

 

1 item £11.99

2 items £13.99

3 items £16.99

4 items £19.99

 

Please ask shipping charges for more than 4 items

 

Delivery time is usually 7 to 12 working days.

Please allow up to 20 days for delivery.

 

Delivery Destinations

 

We currently ship to: Andorra, Australia, Austria, Azerbaijan, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Croatia, Cyrus, Czech Republic, Denmark, Estonia, Falkland Islands, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Moldova, Monaco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Russia, San Marino, Serbia & Montenegro, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States and the Vatican.

 

PLEASE NOTE – Non EU Countries

 

Any customs or import duties may be applied once the package reaches its country of destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, our advice would be to contact your local customs office for further information.

 

Policy

 

        *          As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it's on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will follow further with the courier website detail. You may not get any tracking information on the courier's website until the following working day after dispatch.

 

          *         We ask that you provide the correct billing address details when submitting your order but you may change the delivery address to an alternative residential or business address. If you request a business address for delivery please make sure you enter the address as completely as possible including if necessary, Business name, building name, floor, department etc.

 

          *          In the unlikely event that goods are faulty upon receipt, please contact our Customer Service by email as soon as possible so we can resolve the matter. We will Endeavour to make the process of replacement as convenient as possible.

Return address: Tom Sports Ltd , 2C Minterne Avenue  Southall  Middlesex London UB2 4HN  England. Please mention the reason on the return form provided.

 

          *          Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch notification email to see if any of your items are 'to follow'. If the dispatch note says an item should be in your parcel but it isn't, please get in touch with our Customer Service Team. Providing all relevant details including your order number, product code and description of item/s missing will help us to quickly resolve the issue.

 

 

We accept refunds under the following circumstances:

 

The product is still sealed and in original packaging

The product has not been used or worn

The product has a genuine fault or defect upon arrival

The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)

 

 

Terms & conditions of returns:

 

The product must be returned within 30 days of purchase - we cannot accept returns later than this

Products must be returned in original condition & packaging

Unfortunately we cannot refund Poatage Cost.

 

 

 

Copyright © 2017 TomSports

secure-payment worldpay