(a) All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
(b) Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
(c) To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
(a) If you are not completely satisfied with your purchase, you can return any items in its original condition unsoiled, unused and in their original packaging securely wrapped to prevent any damage within 14 days of receipt. Exchanges and/or refunds will only be granted within this timescale
(b) Please enclose by print off the RETURNS FORM and complete it in full by explaining the reason for the return and whether a refund or a replacement is preferred. If you do not include with your goods, all of the necessary paperwork then the refund or replacement may be delayed or not be completed. We will not accept responsibility for lost or damaged return goods. The item is your responsibility until it reaches us.
(c) Postage costs incurred to return items will only be refunded if an incorrect item has been dispatched by us. We will not refund the postage if we have dispatched what you have ordered.
(d) If you believe you have been sent an incorrect item and wish to be credited for the postage please include a receipt for the postage cost.
(e) Delivery and return policy may vary depending on individual products. If this is the case, you may find additional information along the product description on the Website.
(f) We will refund using the same method as the original payment within 30 days of us receiving the returned items back. In order for us to provide a refund, all goods must be with the original packaging. Refunds will not be processed unless the goods are packed in their original packaging and are in a saleable condition
(g) This returns policy does not affect your statutory rights.
Missing, faulty or damaged Orders or items
(a) Faulty goods will be inspected and if deemed to be faulty due to a manufacturing fault, we will either replace or credit you for the item to the value when purchased.
(b) If a parcel arrives damaged caused during transit, please sign the delivery note as found damaged and retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers.
(c) Contact us within 7 days of receiving goods with details of missing/damaged items.
(d) We will refund or replace missing items.
(d) Damaged goods will be replaced or refunded and a refund will be made for postal charges that you may incur (returned damaged goods only).
(e) Please note that refunds can only be given when goods have been returned to us.
Before returning an item, please contact the Customer Service team by email: firstname.lastname@example.org who will then ensure a hassle-free return.
Returns Department: Tom Sports Ltd, 2C Minterne Avenue, Southall London UB2 4HN United Kingdom
Free delivery on all orders over £50.00 Mainland UK only